Customer Service

Shipping & Delivery
Orders received by 11:59 am Monday - Friday will ship the same day. Orders received after 12:00 pm Monday - Thursday will ship the next business day.  Order received on Friday after 12:00 pm will ship on the next business day which would be Monday.  If High Grade Mfg. Inc. is closed for a holiday orders will be shipped the next business day upon our return.  Our office hours are Monday - Friday 8:00 am - 4:00 pm EST (eastern standard time)
Privacy & Security
High Grade Mfg. Inc. does not store payment information nor do we buy or sell your personal information.  Any information supplied to High Grade Mfg. Inc. is strickly used for order processing.
Returns & Replacements
High Grade Mfg. Inc. will gladly exchange or refund any unused merchandise within 30 days of order placing.  You must contact High Grade Mfg. Inc. to receive an RMA # for all returns.  The customer is responsible for shipping cost to return the product back to High Grade Mfg. Inc.  Once your product is received it will be inspected for use or damages, if no issues then your original form of payment will be credited.
Payment, Pricing & Promotions
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